At Bubka, we understand that purchasing one of our products is an investment, and we want to ensure that you have a positive experience with us. That is why we are proud to offer a warranty on our Bubka Breast Pumps, providing you with the peace of mind that you deserve. As a Mum, you are working hard enough as it is!  We know that unexpected issues can arise with any product, and we want to make the process of addressing these issues as smooth as possible for you. 

As part of our commitment to providing the best possible service, we understand that a particular product may not always be suitable for everyone. We firmly believe that every body is unique, and individual circumstances vary greatly. Therefore, we would like to emphasise the importance of conducting thorough research and seeking guidance from a qualified lactation consultant before making any purchasing decisions. 

Should you require any further assistance or have any questions regarding our products, our dedicated customer support team is always ready to assist you. 

Love,
The Bubka Team

Warranty Policy:

To make a warranty claim, please send an email to hello@bubka.co with your order number and a description of the reason for your claim. The customer is responsible for all shipping and handling fees associated with the claim.

The warranty provided is limited in its coverage, extending solely to the original purchaser of the warranted products. Any subsequent owners, transferees, or beneficiaries are not covered by the warranty in the event of a transfer or gift of the product. The exception to this clause is if Bubka is informed of the gift recipient within a 7-day purchase window via hello@bubka.co with their contact details.

The coverage duration for the product starts from the date of receipt by the original purchaser and extends for a period of one year.

This warranty cover applies to the following:

• Bubka products that contain batteries, such as Bubka wearable breast pumps and not the accessories
• Normal wear and tear. Any damage caused by negligence, accidents, or liquid damage will not be covered
• You must retain your original proof of purchase from bubka.co
• You must provide  reasonable evidence, in the form of pictures/video. This will allow us to examine the product and determine whether it is covered by the warranty. Please send to hello@bubka.co

Refund Policy:

By completing a transaction with us, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. Eligibility for Refunds: We accept refund requests for unused products that are returned in their original condition, including packaging and accessories, within 7 days from the date of purchase. Refund requests will only be considered for products that have a manufacturing defect with electric motor.

2. Exclusions from Refunds: We do not offer refunds for products that have been used or where there are no issues with the product itself. Refunds will not be granted for products that have been damaged due to mishandling, misuse, or neglect on the part of the customer. We are unable to process refunds for products that were purchased from third-party seller. Once we have repaired or provided a replacement for a product, you cannot apply for another warranty for that particular item.